This post was modified on 08/01/2022
b2b marketing has changed. b2b marketers are looking for social media listening technology and social media audience intelligence to better understand their customers’ needs and wants, what is trending in the marketplace, and which areas of the company need more resources. b2b startups and laggards would be wise to take note: b2b marketing has changed.
– b2b marketers are looking for social media listening technology and social media audience intelligence to better understand their customers’ needs and wants, what is trending in the marketplace, and which areas of the company need more resources. b2b startups would be wise to take note: b2b marketing has changed forever.
This post was originally written in 2015 after I had coached a couple of digital marketing workshops at IBM in Amsterdam and IBM in Brussels. Since then I have been studying marketing and branding in depth. The relationship between social media, expert branding and marketing has now become closer to ubiquity.
You can check out this post on social media and messaging here https://natschooler.com/social-media-and-messaging/
The focus was on the marketing customer journey and how to engage with buyers at any phase of their journey. Providing them with contextual content and leading them by the hand. Moving them through the funnel using content marketing, social media and lead nurturing methods.
It was an interesting couple of very long days and the group exercises were a lot of fun, considering there were some already established agency-client relationships and competitive software vendors fighting against the clock to deliver the last exercise of the day which was creating a campaign plan.
With so many extremely experienced marketers in one room of course many opinions about marketing B2B in software solutions, there were some great insights shared by all.
B2B Marketing Has Changed
It is key to remember that marketing in B2B has changed, from the use of telemarketing and direct mail etc. to more timely use of these classical methods to close deals during the sales process.
It’s also key to recognise that the content of the message has had to change and evolve.
With so much competition out there it is important to create a one-of-a-kind experience for your buyers through your marketing campaign. They need to see something new, different or unique about your brand compared to the rest of the players in the space.
There are certain business segments like IT for example, that don’t realise the importance of using social media audience intelligence and content marketing to build relationships. Businesses are still relying a lot on the old interruptive sales techniques and intrusive marketing methods like paid ads for example.
There will be winners and losers and data is the key
Many changes are taking place within Digital Marketing and in particular, the use of Ad-Blocking software and governmental controls are killing the effectiveness of paid ads in some instances. Many are spending money on paid ads, even though Google Analytics is reporting that they are not converting to leads. This can be very frustrating for marketers who are having to explain the ROI of certain ad campaigns.
It has now come down to data and how you’re using it. Data is key in this instance as it helps marketers to understand more about their communities and potential customers.
Social media listening and audience intelligence is key
Social media listening and audience intelligence software is key to success with paid ads and also SEO (search engine optimisation).
High-quality marketing content is absolutely crucial
According to Tim Schumacher chairman of Adblock plus – “marketers need to get creative or get lost.”
The latest figures for UK Ad Blocking:- So far 18% of British consumers are users of ad-blocking software. Nearly half of these (48%) say interference is the primary reason. Source – Internet Advertising Bureau and YouGov.
This is a serious problem for marketers who are not yet using content marketing and social media to build relationships and thought-leadership. The amount of time it will take businesses to catch up with page one search rankings could take years in some cases!
In some industries where there is a high level of competition and high-quality digital marketing skills, we will see businesses fall everywhere due to this disruption. Don’t think that mobile ads will save you! There are Ad Blockers now on Android and Apple phones too!
According to a recent marketing week article it has had over 400 million downloads and has 60 million active global users. Created by coder Michael McDonald its the “most popular browser extension tool for blocking online ads”
Tim Schumaker has a love for advertising and would rather have high-quality advertising as we all would!
“People Don’t take a publication of Vogue and rip out all of the advertising pages in anger. It just doesn’t happen because it isn’t intrusive it is great storytelling” Tim Schumaker
The jury is out on whether the ad-blocker will kill the paid ads and how fast it will occur, most certainly the more digital-savvy millennial (in mindset not age!) will kill the rubbish ads.
The first question is: Can the advertisers begin to create high-quality ads before everyone loses the will to live with nasty, badly designed pop-ups and intrusive ads?
The second question is can the internet regulate itself fast enough to not lose all the ad revenue it is generates?
Only time will tell, but my personal view is that it will grow extremely fast and there will be some companies who die along the way or…
As with any disruption if the businesses don’t move fast enough using one of the following three options then paralysis and death will set in!
- Buy the disruptor
- Hire the people
- Launch their own
So enough about the disruption taking place, this note is to really just to get execs to think deeper about the future of marketing, just remember you were warned!
Key takeaways and learnings from me
With people consuming content in any place at any time of day or night, your content is selling for you and is consumed at the pace of the buyer. There is no structured way to lead them through. Potential customers, work at their own pace and can jump over and buy at any stage and from anyone.
There is still a place for the classical methods of advertisements, telemarketing and even direct mail and publications. But these need personalization and relevance otherwise the money is just wasted.
The future of marketing is in doubt as more and more people use ad-blocking software to avoid intrusive and poorly designed ads. However, high-quality advertising can still be successful if it is personalised and relevant to the buyer.
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Image thanks to McKinsey and flickr https://www.flickr.com/photos/wilgengebroed/