Alright, alright, hold on a sec. The internet went rogue this week. Apparently, some overzealous construction crew decided my building’s internet connection was public enemy number one. Annoying? Absolutely. But hey, silver linings, right? This little digital detox forced me to dust off the old pen and paper for some serious goal planning. Not exactly a walk in the park, but you have to do what you have to do.

Speaking of to dos, this whole internet fiasco unearthed a number of great expert talks from my archives – a conversation about the ever-present struggle that is Telco customer service. Let’s be honest, folks, it’s never been stellar, and in many cases, it’s still stuck in the dial-up era.

Now, I’m not going to name names, but let’s just say after several calls (and let’s not forget the three glorious hours spent navigating a chatbot that had all the personality of a brick and the human at the other end took 2 hours to respond), I was left feeling like I’d just finished a customer service obstacle course designed by a comedian.

To top it all off, I even reached out to the CEO of one of their local business units. Figured maybe they’d care, right? Wrong. He just asked where I was from, then promptly blocked me before I could even explain the internet apocalypse happening in my apartment.

Telcos, listen up. Starlink and its merry band of satellite providers are chomping at the bit, ready to steal your lunch. And frankly, they deserve it. This is the reality for us normal folks – terrible apps, glacial response times, and processes so convoluted they’d make Kafka weep.

The only saving grace? They haven’t had much competition. But that’s changing faster than you can say “low-orbit internet.”  Believe me, the second I have a shot at switching, I’m outta here. Speaking of switching, any Starlink users in Europe out there? Hit me up! I’d love to hear your experience on the good ship satellite internet.

Do take the time to listen to the talk that Steven J Manning and I did on this topic and pre order Steven’s new book: Amazon for pre-orders

Steven is grateful for the great early reviews of his book, THE BUSINESS OF LIFE. Taking a wrecking ball to conventions and norms, in search for independent thought.

The eBook is now available on Amazon for pre-orders to be automatically delivered on July 11, 2024. Also on July 11, 2024, the eBook, paperback and Audiobook will be available on Amazon and everywhere else books are sold.

Thank you in advance for reading my book. I know you will enjoy it! I will be most appreciative for a five-star review on Amazon, helping make my book a BEST SELLER.

Please tell family, friends and colleagues about THE BUSINESS OF LIFE.


Many companies struggle with creating the right content. AI writing tools and content creation tools have amplified this. Many companies, big and small, do not differentiate between the utilitarian need for all manner of AI and the window dressing they feel they must have.

Some services that we provide to our clients follow.

✓ Content Production for Forward Thinking Brands, Ambitious Individuals, Mature, Nascent and Startup Businesses.

✓ Podcasts, White Papers, Deep Dive Industry Reports, Explainer Videos.

✓ Whether it is a white paper, a deep dive industry report or an explainer video or podcast, Manning and Schooler create custom generated, hard-core information and guidance for business clients and publishers.

✓ If you have an audience, we will provide you with all you need to tell your story to captivate and entice your that to insure that your audience and other interested prospects understand who you are, what you do and why they should pay attention to you. And, of course, buy from you. Remember a Manning-ism: “Nothing happens until you sell something!”

If you would like more, to the point, no frills and usable applications of AI, Steven J. Manning and I are creating industry specific reports and white papers on much of the breadth of this massive topic.

Of course, the big pink elephant in the room: how AI will affect your job and industry moving forward.

Contact Nat on LinkedIn or on contact@legacymediahub.com if you would like us to tailor something specifically for you.

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